Leadership & Administration

NACCUA Leadership and Administration.

NACCUA leadership identifies the people and functions responsible for organizational direction, accreditation activity, administration, institutional communication, and information technology. The emphasis is on clear responsibility, appropriate authority, and accountable accreditation operations.

NACCUA leadership and administration

How we present the organization

NACCUA leadership emphasizes role and responsibility.

NACCUA’s public leadership information is intentionally concise. The purpose is to identify the people currently serving in key roles, not to turn the website into a collection of promotional biographies.

Accreditation credibility depends on clarity about who performs administrative, evaluation, advisory, and decision-related functions and on appropriate separation of responsibilities where independence is required. NACCUA leadership is structured to distinguish routine administration from evidence evaluation and from the authority responsible for official accreditation decisions.

Public information should describe actual responsibility rather than imply authority that has not been formally assigned. As governance documents and committee responsibilities are finalized for publication, this page can be expanded to describe formal authority, delegated decision responsibilities, conflict controls, and other governance information without overstating what has been adopted.

This approach also helps institutions understand where questions should be directed. Administrative staff may coordinate applications, records, communications, scheduling, and routine process matters, while evaluation and decision functions remain subject to the separate authority and conflict controls established for those roles.

Current leadership and staff

People serving in NACCUA leadership and administrative roles.

Carl W. KleinChairman
Gilbert Bennet, Ed.D.President
Harry RobinsonChairman, Accreditation Committee
Nancy Hughes, M.Ed.Accreditation Advisor
Matthew Flores, M.Ed.Chief Qualification Advisor
Lisa Hill, MBACustomer Relations
Martin Woods, BCSDirector of Information Technology
Anne WhiteAdministrative Assistant

Leadership responsibilities

How NACCUA leadership supports the accreditation process.

Leadership and administration support the accreditation system by maintaining clear responsibilities, accurate records, consistent communication, and appropriate separation between administrative work and accreditation judgment.

Governance and Direction

Organizational leadership establishes approved policy, assigns responsibilities, maintains accountability for operations, and supports the resources necessary for NACCUA to carry out its accreditation functions.

Accreditation Administration

Administrative functions include applicant communication, document intake, process coordination, records management, scheduling, notices, and other support needed to move an accreditation matter through the published process.

Evaluation and Advice

Qualified reviewers and advisors examine evidence, identify findings, and may make recommendations. Their work is grounded in the applicable eligibility requirements, accreditation standards, and documented institutional record.

Decision Authority

Official accreditation status is created only through the authorized accreditation decision function. Administrative or advisory roles do not independently grant, extend, suspend, withdraw, or otherwise alter accreditation status.

Conflict Controls

Individuals serving in material accreditation roles are expected to disclose conflicts and follow applicable recusal or replacement requirements so that evaluation and decision activity can be conducted impartially.

Institutional Communication

NACCUA leadership and staff support clear communication with applicants, accredited institutions, and the public while preserving the distinction between explaining requirements and building an institution’s accreditation case for it.

Governance and accreditation decisions

NACCUA leadership separates evaluation from final decision authority.

The people who gather and evaluate evidence may make findings and recommendations, but the official accreditation outcome is issued only through the authorized accreditation decision function.

This separation supports impartiality, consistent application of standards, and an auditable decision record. Conflict-of-interest controls apply to material accreditation roles, and individuals with disqualifying conflicts may be required to recuse or be replaced.

NACCUA’s public governance information will continue to emphasize actual authority and responsibility rather than titles alone.

External quality assurance context

Leadership, independence, and accountability matter in accreditation.

Credible external quality assurance depends on clear authority, qualified participants, conflict controls, documented processes, and accountability for decisions.

The International Network for Quality Assurance Agencies in Higher Education (INQAAHE) publishes international standards and guidelines addressing governance, transparency, integrity, and continuous improvement in external quality assurance.

NACCUA applies its own governance documents, accreditation standards, decision rules, and role requirements. The INQAAHE resource is provided only as an external reference on quality-assurance practice.

For more information about how these responsibilities connect to the accreditation system, review the Accreditation Overview and Accreditation Decisions pages.

Institutional contact

Questions about NACCUA leadership or accreditation administration?

General organizational, accreditation, and administrative inquiries may be directed to NACCUA’s central inquiry address so they can be routed to the appropriate person or function.